In the context of SEGs, what does integrating user feedback primarily focus on?

Integrating user feedback in the context of Secure Email Gateways (SEGs) primarily focuses on updating filtering rules based on user experiences. This process is crucial because user feedback provides real-world insights into the effectiveness of current filtering protocols. Users often encounter issues related to false positives or false negatives, where legitimate emails may be incorrectly filtered out, or spam may bypass the security measures. By analyzing this feedback, organizations can refine their filtering rules to better adapt to evolving threats and improve the accuracy of their email protection.

This approach not only enhances the overall security of the email system but also ensures a better user experience, as users are less likely to miss important communications. Therefore, the integration of user feedback leads to continuous improvement in the SEG's ability to protect against unwanted or harmful emails while allowing legitimate communications to flow unhindered.